Privacy Policy

Effective Date: September 4, 2024

1. Introduction

The Salon Customer App ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by the Salon Customer App. By using our app, you agree to the practices outlined in this policy.

2. Information We Collect

Personal Information

We collect personal information that you provide during the signup process, including but not limited to:

  • Name
  • Phone number
  • Email address

Usage Information

We collect information about how you interact with the app, such as:

  • Making bookings
  • Viewing loyalty points
  • Purchasing or redeeming vouchers

Device Information

We may collect information about your device, including

  • IP address
  • Device type
  • Operating system

Camera Access

We request access to your device's camera to allow you to upload images, which may be necessary for your bookings or profile. Camera access is optional and can be denied through your device settings.

Payment Information

For one-time payments made within the app, we collect payment details such as credit card information. Payment processing is handled securely by third-party providers, and we do not store your full payment information.

Location Information

We may collect your device's location when you search for salons in your vicinity.

3. How We Use Your Information

To Provide Services

We use your information to:

  • Facilitate bookings
  • Manage loyalty points
  • Enable the purchase and redemption of vouchers
  • Process one-time payments

To Communicate with You

We use your contact information to:

  • Send one-time passwords (OTPs)
  • Confirm bookings
  • Provide payment receipts
  • Send updates related to your account

To Improve Our Services

We analyze usage data to improve the app’s functionality and enhance your user experience.

Account Management

You can update your personal information or delete your account at any time through the app.

Authentication and Security

We use your personal information to:

  • Authenticate your identity
  • Ensure secure access to the app
  • Support our security measures to prevent fraud, errors, or illegal activities

Legal Compliance

We may use your information to comply with applicable laws and regulations.

4. How We Share Your Information

We do not share your personal information with third parties except in the following situations:

With Service Providers

We share your information with third-party service providers who assist us in delivering and managing the app. These providers include:

  • Payment Processors: Secure services that handle credit card transactions in compliance with industry standards, such as PCI DSS.
  • Marketing and Analytics Services: These partners use cookies and similar technologies to help us analyze user behavior and improve our services.

For Legal Reasons

We may disclose your information to comply with legal obligations, such as:

  • Court Orders and Subpoenas: If we receive a valid legal request, we are required to provide the requested information.
  • Regulatory Compliance: We may disclose your information to regulatory authorities to meet our legal obligations or protect our rights.

For Safety and Protection

If we believe that disclosure is necessary to prevent physical harm, financial loss, or in connection with an investigation of illegal activity, we may share your information with law enforcement or other authorities.

5. Data Security

We take reasonable measures to protect your data, including administrative, technical, and physical safeguards. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

Security Measures:

  • Secure processing of payment information
  • Encryption of sensitive data
  • Regular security audits and updates

While we strive to protect your information, please understand that the internet is not 100% secure, and we cannot guarantee the absolute security of your data during transmission or storage.

6. Your Rights

Access and Update

You can access and update your personal information directly within the app.

Delete Account

You have the right to delete your account at any time through the app settings. Deleting your account will remove your personal information from our active databases.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 16, we will take immediate steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or by email. Your continued use of the app after such changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: